Some thoughts are like brats. they don’t leave you unless you write them down. This post is result of one such thought. Most of you maybe knowing, I have a desire to be an author of a book, What I will write and who will read, only god knows but I know I will fulfill it one day soon. Anyway, Coming to this post, I wish people who read it and feel good about this would tell me so.. pls. the thing is that it would give me some reassurance that this bratty thought was useful. I don’t know where these thoughts come from, but this thought isn’t leaving me, and I need to know if it was of some use or not?
Be a waiter!
The inspiration behind this post is the waiter who served me at mani’s. http://manislunchhome.in/about_us I had a wonderful opportunity recently to explore central matunga and we had to go to manis. We had had little bit of lunch and were not exactly hungry. We ordered a plate of idli. The waiter got it for us smilingly. As we were mid way, we ordered a plate of medu wada. We were just about to finish our third or fourth bite of idli when he got us the medu wada, smilingly of Course. As our heart had still not been satiated, we ordered a dosa, by this time, if i was in the waiter’s shoe, I would have been slightly miffed. Thankfully, I wasn’t. He got us the dosa. As we ate to our heart’s content and decided to go for coffee, I was amazed at the quick delivery. Once he got us the coffee, i asked him to cool it down for us. He immediately did so while I told my friend how much I enjoyed they way they did it with so much perfection and how it reminds me of my trips to chennai. The pic on the right was clicked near annamalai, chidambaram, TN in 2010. Anyway, We left Mani’s smiling but the thought hasn’t left me.
Here is what the waiter taught me
- Be patient. – We weren’t purposely trying to harass him. I guess he understood that. He was patient and calm and smiling the whole time.
- Be detached. – The coffee was too strong to my liking. After my first taste, as the waiter came to see if we needed something, i told him that the coffee was very strong. He promptly got me milk. I can think of no other restaurant who could do so or have done so for me. When i thought about it, i realized that the waiter was completely detached. Not his milk, not his brand, There was no reason to be nice, just his service. Yet, he got it done. WOW
So, here is to Mani’s 😀 May you keep delighting and enlightening your customer’s always.